managing conflict

Workshop Particulars

1. Assess how you typically approach conflict

2. Common biases we tend to succumb to

3. The three conversations occurring during a conflict

4. The criticality of taking an interest-based approach in handling conflict

5. how to give and receive feedback effectively

6. What great conflict handlers do that others don’t

7. Build relationships that allow for conflict to be managed effectively

8. Know that each tactic “counts” in that it impacts how the rest of the conflict unfolds

intended audienceS

• all employees

• first-line managers, team leaders, & middle managers